CRM Executive(Customer Relations Management)

One of our company started to open this position.

1) As one of the Japan's largest company and a comprehensive lifestyle company, you can gain experience in a variety of business fields.
2) You can broaden your business perspectives by interacting with many companies including Japanese companies.
(3) You can handle the planning and execution of new projects by yourself as they are being developed.
■Job description:CRM & Translation for Cross-border E-Commerce

1. Customer service and communication with EC customers (basically via email or SNS)

2. Logistics management support (communication with Japanese companies)

3. Management of Facebook communication (cooperation with travel communicators, content creation etc. )

4. Management of tasting events for box production

5. Customer survey support

6. Translation work (Japanese⇔English, English⇔Traditional Chinese) and communication with the Taiwanese team in this regard

7. Drafting, implementation, and review of initiatives to increase customer satisfaction and retention rates

8. Other company-wide support operations

- E-commerce business experience

- Experience in CRM management and execution

- Japanese and Traditional Chinese characters supported


- Logistic management

- Experience of team work


Must:English, Mandarin(Taiwan), Japanese

Reason: This site is also produced in traditional Chinese, and there is also cooperation with Taiwan, so it is better if you can use traditional Chinese.

In addition, in order to be in charge of logistics management and to collaborate with Japanese companies, it would be better to be fluent in Japanese.


―Strength of commitment to goals and spirit of never giving up

―Communication skills that enable collaboration with teams and partners

―Customer first spirit
SGD 2,800 ~3,200 (MONTH) Open & Negotiable
9:00 am ~ 6:00 pm
Go to Office, Work From Home
■ Fixed bonus (AWS): Yes

■Overtime payment (obligated for employees whose monthly fixed salary is less than S$2,600): None

■Other allowances: None

■ Paid leave (Annual Leave): 14 days in the first year (maximum 21 days/year)
■ Sick leave: 14 days/year (after 3 months of continuous employment)
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・Your Current Salary (Last Drawn Salary) and Expected Salary
・Your Notice Period
・Your Reasons for leaving current and/or last employment
・Attach your resume in MS WORD FORMAT